Sterling LIMOUSINE – ADA POLICY
CUSTOMERS WITH DISABILITIES
We are here to meet the transportation needs of all our passengers with the respect and dignity you deserve. We provide assistance with boarding and departing the bus, special handling and transferring of luggage as well as, the storage and retrieval of mobility devices and assistive aids.
HELP US SERVE YOU BETTER
We can better assist you if you call us 48 hours in advance. In the event that advance notice is not possible, please let us work with you to see what we can do with our partners to help your needs be fulfilled. Our sales staff is available to work with you to make your travel experience as trouble-free as possible. Please provide our sales staff with you specific assistance and or travel needs. Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker or rollator in the luggage bay if we have details in advance. You may also request priority seating at the front of the coach. If you have hearing or vision loss, please let our reservations staff and drivers know so we can provide appropriate assistance.
PRIORITY and WHEELCHAIR SEATING
Sterling Limousine, will accommodate person with disabilities and ask other passengers to move if someone with a disability requires these seats.
NOTE: If you are sitting in a seat, in a wheelchair securement area and a person with a wheelchair needs the space, you will be required to move to an open seat.
Should you require a coach with a lift, we can better serve you with at least 48 hours prior to departure. Please be prepared to give us your contact information, so that we may confirm your request and follow up if necessary.
NOTE: The passenger and mobility device cannot exceed the designated capacity of the lift, typically a combined maximum weight of 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.
The Vehicle lift must also be made available for any customer making such request for loading accommodations. For example, if a customer is using a walking device/aid, this customer may request to use the lift to board the bus. We must assist each customer with such requests.
Smaller mobility aids, such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus, at no additional cost.
NOTE: If you learn upon disembarking from an Sterling Limousine bus, that you mobility aid has been damaged or lost, please notify the driver immediately.
TRAVELING WITH A PERSONAL CARE ATTENDANT
If you are unable to attend to your own personal needs and/or require assistance that Sterling Limousine & Transportation Service employees are not required to provide, we encourage you to consider traveling with personal care attendant.
NOTE: Drivers do not provide assistance with eating, toileting or medical care.
REST STOPS
When the bus stops at designated intermediate rest or meal stops on the route, you may request assistance off and on the bus, or other assistance such as retrieval of mobility aids.
MEDICAL OXYGEN
Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use, must have safety caps on the valves and must be boxed, if carried as cargo. Passengers are responsible for ensuring they have enough oxygen to complete their travel and are responsible for making arrangements for refills while enroute.
Passengers are welcome to travel with Portable Oxygen Concentrators, but are responsible for ensuring they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.
NOTE: The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.
MEDICINE
All Medicines should be in your carry-on luggage. DO NOT PUT IT IN YOUR LUGGAGE UNDER THE BUS.
SERVICE ANIMALS
Service animals are welcome to travel with the passenger with a disability, as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Sterling Limousine & Transportation services reserves the right to refuse travel to any animal which poses a direct threat to other customers, Sterling Limousine & Transportation Services drivers or employees.
CUSTOMERS COMPLAINTS
Sterling Limo is committed to protecting your rights. If you feel that your rights as a person with a disability under the American with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to:
Johnny Donohoe
Sterling Limousine & Transportation Services
2250 Second Street Pike,
Newtown, PA 18940
Please include a detailed description of the incident including the bus number, date, time and location, as well as the name(s) and/or description(s) of any Sterling Limousine personnel you believe did not provide you appropriate assistance. We have a form to help you get all of the information to us in order for us to respond to your concerns. Please email: info@sterlinglimoservice.com to get a copy of this form or click the link below.
Complaint form:
You may also provide the written statement and accompanying information by email at info@sterlinglimoservice.com