Frequently Asked Questions

 

 

What if I only need the transportation one way?

We will be happy to quote you an all inclusive rate based on your needs.

What if I only need the shuttling for one hour?

Our shuttle package is based on shuttling continuously for 2 hours before and 2 hours after the wedding; this package is considerably discounted compared to our standard hourly service.

How many trips will the shuttles make?

The shuttles make as many trips as possible, running continuously back and forth between the hotel(s) and the venue for up to two consecutive hours on each end of the wedding.

Do you have handicap accessible vehicles?

Yes! We have a handicap accessible mini-bus with an ADA compliant wheelchair lift which seats 20 passengers without a wheelchair, or 16 passengers with up to two wheelchairs.

What happens if there is inclement weather and we need to reschedule?

If there is a state of emergency we will adhere to such; otherwise we do generally operate as usual. If you do decide you want to move the reservation we will do our best to work with you however the possibility of another date will depend on availability.

How much of a deposit is needed?

Sedans and SUVs do not require a deposit. Stretches and vans require a $100 non-refundable deposit and buses require a $250 non-refundable deposit. The remaining amount is due 30 days from the date of the wedding, and the cancellation policy is therefore 30 days out, however the deposits are non-refundable once paid.

How do I proceed in making a reservation and what is needed for a reservation?

Whenever you are ready to book give our office a call (24/7) and have a credit card handy to reserve. You can also email details to our inbox which will be input upon receipt of a credit card: reservations@sterlinglimoservice.com.

Do you have any classic cars (ie: Rolls Royce, etc.) and/or trolleys?

We do not have these in our fleet but do have excellent newer model vehicles and buses.

When does the [billed] time start?

It depends on the location; For local pick up and drop offs the time starts at pick up and ends at drop off. Locations over 1 hour from our garage in Newtown are billed with travel time – we allow up to 1 hour of travel for free and the remaining amount of time will be billed at the hourly rate for that vehicle.

Is alcohol permitted in the vehicle?

Absolutely! We will have glassware and ice in the vehicle for you, we only can not supply the alcohol itself.

Why Choose Us

  • Duty of Care

    Know that you or your loved ones are being driven by a thoroughly vetted chauffeur

  • Quality

    We are committed to providing an ultra-luxury experience; GUARANTEED

  • One Call

    Make arrangements anywhere in world with one call/email & our team will handle everything